Servicer Solutions

RES.NET offers an all-encompassing servicer technology suite for Servicers, Investors, Lenders, and Hedge Funds. By integrating enterprise features such as tasking, messaging, reporting, and document sharing with flexible customization offerings, we promote efficient, tailor-made solutions.

REO PORTAL

RES.NET's REO portal gives servicers tools such as Tasking, Messaging, Reporting, as well as Document Sharing and Storage capabilities. Our flexible REO Portal provides you with the ability to manage the entire process of REO disposition while optimizing communication, automating task management, and centralizing data.

Approval Engine

  • Request and approve listing terms, listing price changes, counter offers, and HUDS

  • Approval level privileges can be configured to vary based on FMV or property grade

  • Four different approval request types

  • Audit trail for each approval request

Custom Workflow

  • No custom development required

  • Set up and activated in hours

  • Define and create new tasks, fields, workflows, reminders and documentation

  • Link custom tasks and fields to create a completely customized workflow

User Configurable Administration

  • Set up new investor or servicer portfolios

  • Manage granular user privileges

  • Create and edit workflows, roles, and escalation rules

  • 16 standard reports

  • AD Hoc reporting plus Operational Data Store extract

Offer Management

  • Asset owner can reject, counter, highest and best, or escalate the offer

  • Systematically receive, compile, and process purchase contracts

LOSS MITIGATION PORTAL

RES.NET allows servicers to manage their Loss Mitigation pipeline and close communication gaps between the servicer and their borrowers. Our newly added DIL Module gives customers the ability to pursue multiple loss mitigation strategies on one platform. Increased efficiency gives our clients the ability to complete more transactions.

Deed in Lieu Module

  • Centralize all homeowner documentation and provide an opportunity for online homeowner involvement

  • Create transparency between the attorney, homeowner, and servicer to ensure compliance fulfillment

  • Provides the flexibility to take Dual Path for Short Sale and Deed in Lieu

  • Seamless transition into REO

Short Sale

  • Increase transperancy between Servicers, Listing Agents, and Borrowers

  • Asset owner can reject, counter, highest and best, or escalate the offer

  • Systematically receive, compile, and process purchase contracts

  • Deficiencies tracked with fields for forgiveness, amount, and amount to forgive

Custom Workflow

  • No custom development required

  • Set up and activated in hours

  • Define and create new tasks, fields, workflows, reminders and documentation

  • Link custom tasks and fields to create a completely customized workflow

Document Sharing

  • Share documents with online connections

  • Store an unlimited amount of documents without storage fees

  • Create and edit workflows, roles, and escalation rules

  • Create messages with documents already attached

  • Organize and archive documents

Integrated Message Center

  • Track communications between your organization and outside parties

  • All messages are related to the property

  • Streamline communication between all parties

VALUATIONS PORTAL

The Valuations Portal allows clients to order, route, track, and complete valuation orders. The Valuations Portal also reviews vendors' licensing and insurance, ensuring no fraudulent activity appears on any valuation.

Transparency

  • Configurable notifications for clients and internal staff

  • Real time accessibility for agents and appraisers

ADHOC Reporting

  • Create custom reports using data from RES.NET

  • Export reports in your preferred format

Scorecard

  • Customize the systemic parameters agents and appraisers are graded on

  • Utilize auditor surveys to establish and track vendor performance to incorporate a level of grading

Client Order Interface

  • Place orders, track progress, and retrieve completed orders

  • Exchange messages with AMC's

Integrations

  • RealEC

  • Mercury Network

  • FNC

  • Global DMS

  • ValuTrac

Configurable Client Administration

  • Set up order templates with client specific pricing and instructions

  • Auto assign with Regional Payment Matrix

Quality Control

  • Advanced, configurable QC suite

  • Configure automated minimum standards for order submission

PROPERTY CURE DATA PORTAL

The PropertyCure Data Portal allows customers to address operational challenges and increase transparency by centralizing the various segments associated with curing a property. With direct connectivity to property preservation companies and an intuitive work queue for each segment, servicers can easily identify, track, and manage issues by exception.

Servicing Errors

  • Define responsible party

  • Identify, track, and rectify issues

  • Updates provided by the property preservation company and/or servicer

Violations

  • Identify property violation codes

  • Document code and track status

  • Updates provided by the property preservation company and/or servicer

Utilities

  • Track electric, gas, and water service by date

  • Upload invoice and payment reports

  • Updates provided by the property preservation company and/or servicer

Bids

  • Remain compliant with Fannie Mae and Freddie Mac guidelines

  • Identify and track exception approvals

  • Updates provided by the property preservation company and/or servicer

Property Registration

  • Confirm vacancy status

  • Register and deregister properties

  • Updates provided by servicer

Claims

  • Identify and track claims for natural disasters and water damage

  • Updates provided by servicer

Inspections

  • Confirm vacancy status

  • Set up monthly inspections

  • Updates provided by the property preservation company and/or servicer